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Welcome to Dynamic HR Solutions!

The leading source for practical, results-oriented Human Resources Training, Solutions & Tools for small-medium size businesses on Vancouver Island.

Dynamic HR Solutions - Employee Training
 
At Dynamic HR Solutions Inc. we offer practical, engaging and motivational training programs that provide participants with knowledge and skills that they can use, the moment they leave the training room.
 
When it comes to training, we understand that one size does not fit all. We take the time to understand the unique goals and challenges of your business and the training needs of your employees in order to tailor our existing programs or create a customized program for your organization.
 
Whether you are seeking to invest in an hour, a few hours or a full day of training for your employees, with a host of training programs of varying topics and durations, we will develop a program to meet your needs.
 
 
 
2009 Dynamic Training Calendar


Click here
 to view the Training Calendar for
a list of upcoming programs.



FEATURE Training
  We Need to Talk
How to Navigate Difficult Conversations
 Dealing with workplace conflicts is a task that most business owners, managers and supervisors will likely have to perform, yet the thought of having to do so may tempt even the most experienced to head for the door… but it doesn’t have to.

We Need to Talk is an engaging and practical workshop that guides participants through a five-step approach to effectively conduct difficult conversations with confidence and objectivity.
Learner Outcomes: 
By the end of this workshop, participants will be able to:
  • Understand why some conversations are more challenging than others
  • Apply a 5 step approach to difficult conversations
  • Identify and address potential pitfalls in communication
  • Recognize the role of emotions in conversations
  • Understand how to effectively communicate difficult messages
Questions or to book this training for your team, please contact us.
 
 

 Dynamic Training Programs at-a-Glance

Front Line Employee Series:


Customer Service Essentials
Getting Back to Basics                                                                                        Duration: Varies
Employment Standards 101                                                                              Duration: 2 hours
Introduction to BC's Employment Standards Act

New Employee Orientations
Creating Winning First Impressions                                                                  Duration: 2 - 4 hours

Now Hiring!
How to Recruit and Retain Outstanding Employees                                            Duration: 2 - 6 hours

Dealing with Difficult Employees
How to Coach Employees for Improved Performance                                          Duration: 2 - 6 hours

X, Y, Boom… & beyond
Introduction to Managing across the Generations (Download Brochure)                Duration: 4 - 8 hours

We Need to Talk
How to Navigate Difficult Conversations   (Download Brochure)                               
Duration: 4 hours

Small Business Entrepreneur Series:

Time Management for new Small Business Entrepreneurs                          
Duration: 2 - 4 hours

Stress Management
Coping with the Demands of a new Small Business                                            Duration: 3 - 4 hours

Public Speaking 101
Overcoming the Fear & Effectively Communicating the Message                                 Duration: 2 - 6 hours

  
 
 

Training Program Overviews

Front Line Employee Series:

Customer Service Essentials
Getting Back to Basics
Duration: 1/2 hour - online eLearning format
                 2 - 4 hours classroom format
 
As customer service expectations continue to evolve and become more demanding, workforces shrink and workloads expand, many employees struggle to meet the basic needs of their customers.

During this engaging, interactive and reflective workshop, participants will reflect upon the role of customer service within their organization and gain practical tips that they can use to deliver outstanding customer service.
Note: This workshop may be offered as an 1/2 hour online workshop or as a 2-4 hour classroom workshop.
 

Manager/Supervisor Series:

Employment Standards 101
Introduction to BC's Employment Standards Act
Duration: 2 hours

Do you know…?
  • Your responsibilities when terminating an employee? What if they quit?
  • The difference between an “employee” and an “independent contractor”?
  • How to calculate statutory holiday pay?
  • Whether or not your current employment practices are in compliance with the BC Employment Standards Act?
If you answered “no” or “I’m not sure” to any of these questions, then this workshop is for you!

The Employment Standards Act sets the minimum standards for employment practices for all employers, large and small. Whether you are hiring your first employees, newly promoted to a supervisory position or an experienced employer, being aware of the basic employment standards as well as your rights and responsibilities (and those of your employees) under the Act, can help you avoid costly months of retroactive pay and negative exposure for your business.
During this informative and interactive workshop, we will explore the answers to these and other questions, to help you become familiar with the Act and recognize ways in which you can ensure that your business is in compliance.

 
New Employee Orientations
Creating Winning First Impressions
Duration: 2 - 4 hours

Finding ways to retain and engage employees has become the focus of many employers in today’s competitive labour market. This program offers valuable insight, best-practices and tips for developing and implementing an effective Employee Orientation program that welcomes new employees to the organization and fosters employee retention by setting them up for success.


Now Hiring!
How to Recruit and Retain Outstanding Employees
Duration: 2 - 6 hours

In today’s competitive recruitment environment, businesses are competing in their quest to attract, hire and retain outstanding employees. Through the use of lectures, group exercises and role-playing, participants will work through the recruitment process as they gain practical knowledge, tools and techniques that will assist them in recruiting outstanding employees and fostering a workplace culture that will encourage employees to want to stay.

Dealing with Difficult Employees
How to Coach Employees for Improved Performance
Duration: 2 - 6 hours

Most managers and supervisors will have to deal with at least one difficult employee challenge at some point in their career. How and when each situation is managed can have a huge impact on the success of the employees and the business overall. Through the use of lectures, group and role-playing exercises participants will gain an understanding of performance management techniques that will assist them in understanding and resolving difficult employee situations before they get out of control.

X, Y, Boom… & beyond
Introduction to Managing across the Generations
Duration: 4 - 8 hours

“Kids these days, they have no work ethic!”
“He doesn’t trust me to do the job right”
“I’ve been here long enough; I shouldn’t have to do that...”

Sound familiar? In a world of shrinking workforces, multiple career changes and delayed retirements, today’s leaders are often faced with many challenges in managing the needs and expectations of up to four generations in one workplace.

Through this fun, engaging & reflective workshop participants will gain an understanding of the generations within their workplace and discover tools and techniques that will assist them in effectively managing and enabling employees of all generations to achieve their full potential! 


We Need to Talk
How to Navigate Difficult Conversations
Duration: 4 hours
Dealing with workplace conflicts is a task that most business owners, managers and supervisors will likely have to perform, yet the thought of having to do so may tempt even the most experienced to head for the door… but it doesn’t have to.
We Need to Talk is an engaging and practical workshop that guides participants through a five-step approach to effectively conduct difficult conversations with confidence and objectivity.
 

Small Business Entrepreneur Series:

Time Management for new Small Business Entrepreneurs
Duration: 2 - 4 hours
 
The ability of new small business entrepreneurs to manage the demands of business and family depends greatly on how effectively they can manage their time. Through this engaging and insightful workshop, participants will gain practical time management tools and techniques that will assist them in finding the balance and achieving business goals.
Stress Management
Coping with the Demands of a new Small Business
Duration: 3 - 4 hours
 
Life can be stressful, not to mention the added pressures that come with starting a new business! Through this interactive and reflective program participants will gain valuable knowledge, tools and techniques that will assist them in understanding and coping with stress in order to enjoy the journey of becoming self-employed.

Public Speaking 101
Overcoming the Fear to Effectively Communicate the Message
Duration: 2 - 6 hours

Whether addressing employees, potential customers, colleagues, competitors or business partners, effective public speaking skills are essential for business owners. Through this engaging, interactive and fun workshop, participants will practice speaking while learning how to overcome anxiety and apply basic public speaking tools and techniques that will enable them to prepare and present effective presentations.

 

  

Client Testimonials

"…very worthwhile and I highly recommend your services to any public service or private corporation facing today’s challenges.” 

-  Vancouver Island Court Services
 
“Many good tips easy to apply immediately"
“Organized, thorough”
   "Excellent tools, can’t wait to use them”
"Practical, down-to-earth…”

- Community Futures Central Island
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